DIRECTV Error Code 920

This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours.

Is the issue happening at your Genie Mini location?
A. Yes: Troubleshoot the issue from the main Genie Server
B. No: Continue running a system test on the receiver

System Test

STEP 1
Press MENU on your remote control

 

STEP 2
Select Settings & Help
STEP 3
Select Settings
STEP 4
Select Info & Test
STEP 5
Select Run System Test. This may take a few minutes.

If no codes are returned, then the receiver temporarily lost communication and normal functionality should return shortly.

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