Open the access card door on the front panel of your receiver and remove the access card.
Reinsert the access card. The chip should be facing down with the logo or picture facing up.
Note: On some receiver models, the access card slot is on the right side of the receiver.
Try Solution 2.
Remove the access card from your receiver.
Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Insert the access card into the receiver.
Please call 1-800-531-5000 for assistance.
Press EXIT on your remote control to stop the playback of the recorded show.
Tune to the channel the show was on.