771 is an error code that means your receiver is having trouble communicating with your satellite dish, which may interrupt your TV signal.
In rare instances, this might be caused by a severe storm. If you are experiencing heavy rain, hail, or snow, please wait for it to pass. If there are no sever weather conditions in your area, proceed to the steps below.
No Weather Issues
If there are no severe weather conditions in your area and you’re seeing error 771 on ALL of your receivers, call 800.531.5000 for assistance.
If only some receivers are affected, but not all, follow the steps below. You need to be home to troubleshoot.
Step 1. Check Receiver Cables:
- Secure all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection. If you have any adaptors connected to the cable, please secure them as well.
Step 2. Check for Dish Obstructions: If you can easily see your satellite dish, verify there’s nothing is blocking the line of sight from the dish to the sky. DO NOT climb on your roof. If you believe there is something interfering with the signal, please contact us.
Step 3. Contact Us: Call 1-800-531-5000 and say “771” when prompted.
NOTE: While you’re waiting for your service to be restored, you may still be able to enjoy your favorite movies and shows. Here’s how:
Watch on Your TV: Watch your recorded shows. Press LIST on your remote control to view your DVR playlist.
If your HD DVR was connected to the Internet before the outage, you may be able to enjoy the latest movie releases on DIRECTV CINEMA (Ch. 1100), plus thousands of titles On Demand (Ch. 1000).
21 Replies to “DIRECTV Error Code 771”
Only some channels are off…what can I do to fix?
All the signal strength is good( all of them at 95)
Receiver still shows 771 error…is this a broke box?
Our directv has been out for a week now and I’ve tried everything!
We are not getting any local channels, 17-23-29-45-58- But the other channels come in fine.
I have lost my directv signal. It was fine a few minutes ago. It is giving me error code 771.
I am able to get Amazon Prime and Netflix, but no Directv. Do you have a solution?
I have been getting the code 771 for a couple days now, tonight we couldn’t watch anything had this code all night.
Sky’s have been totally clear day and might.
Checked all connections they are good, so what now????
I’m so wanting to cancel my service, or lack of!! This is crazy!! I’ll be in touch with someone soon!!
Hello I have been on hold for over an hour I’m trying to find out why my cable is not working
Does the entertainment package contain channel 220? It’s the one that provides English Premier Soccer games and that’s why we took the entertainment package.
While watching tv last Thursday the service went with an error cod 771. I’ve tried all the recommendations with negative results. Even called to customer service and got no results.
Had a new roof put on yesterday and they moved and put it back, now we cannot watch our Direct TV, could you please someone out so I can watch our tv please, thank you, can not get through to customer service and it’s the satellite dish
I have completed the check list, several times, no change I still have 771 issues
I have checked everything, reset the DVR and still nothing. This is day # 2 after a bad storm, but it is gone now. The time and the date on the screen is not current. Says unsupportive mode. Please fix my problem!
Error code 771 have followed all of the fix it at home no storms in area did not fix issues
771 code I have done the fix at home troubleshoot and still no go
I need help with the 771 code. It is not weather related.
We’ve tried all this & request a service T out home to check the receivers
Lost signal, customer service was no help
cannot connect…771 error message,,no beeping to locate dish,, used the unit in rv with no problem tv in house very old, could this cause a problem
Error code 771 is coming up and I cannot fix it
Why is this only showing on some channels but not all of them??