Solution for LIVE SHOW: (Solution for DVR/Recorded Show Below)
Solution 1: Check your receiver’s access card
Step 1
Open the access card door on the front panel of your receiver and remove the access card.
Step 2
Reinsert the access card. The chip should be facing down with the logo or picture facing up.
Note: On some receiver models, the access card slot is on the right side of the receiver.
Still seeing the error message?
Try Solution 2.
Try Solution 2.
Solution 2: Reset your receiver
Step 1
Remove the access card from your receiver.
Step 2
Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
Step 3
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Step 4
Insert the access card into the receiver.
Still seeing the error message?
Please call 1-800-531-5000 for assistance.
Please call 1-800-531-5000 for assistance.
Solution for DVR/Recorded Show:
Step 1
Press EXIT on your remote control to stop the playback of the recorded show.
Step 2
Tune to the channel the show was on.
Still seeing the error message? Please try the solution for live shows above.