This error might be caused by one of the following situations:
- The channel you’re trying to watch is not included in your programming package.
- Your receiver is not processing the programming information on this channel.
To resolve the issue yourself, follow the steps below or watch the video.
Solution 1: Refresh your service
Still seeing Error Code 721 on your TV screen? Try Solution 2.
Solution 2: Check your channel lineup
STEP 1: Sign in to your DIRECTV online account.
STEP 2: On the My Overview page, click Print Channel Lineup.
STEP 3: If the channel you’re trying to watch is not included in your programming package, click Change Package to easily upgrade your package.
Still seeing Error Code 721 on your TV screen? Try Solution 3.
Solution 3: Reset your receiver
STEP 1: Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
STEP 2: Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
STEP 3: Go to My Equipment to refresh your receiver again.
Still seeing Error Code 721 on your TV screen? Please call 1-800-531-5000 for assistance.
Paid for View not working today and the box keeps rebooting and shutting. Please call xxx.xxx.xxxx before golf game starts. Emergency today.
DirecTV is very good satellite provider I have found till now. Once I faced this error code 721 issue but with the help of DirecTV customer services it’s just gone in less than 2 minutes, we just need to refresh its service under your DirecTV account. They are very helpful.
It keeps saying error code 721 on my DirecTV. The signal is out.
I am so tired of having to reset this box. I would NEVER recommend Direct TV to anyone. Went from 721 to 771 errors.
i tried this but this doesn’t work