Solution for LIVE SHOW: (Solution for DVR/Recorded Show Below)

Solution 1: Check your receiver’s access card

Step 1

Open the access card door on the front panel of your receiver and remove the access card.

Step 2

Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Note: On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message?
Try Solution 2.

Solution 2: Reset your receiver

Remove the access card from your receiver.

Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Insert the access card into the receiver.

Still seeing the error message?
Please call 1-800-531-5000 for assistance.

Solution for DVR/Recorded Show:

Press EXIT on your remote control to stop the playback of the recorded show.

Tune to the channel the show was on.

Still seeing the error message? Please try the solution for live shows above.