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DIRECTV Error Code 771

771 is an error code that means your receiver is having trouble communicating with your satellite dish, which may interrupt your TV signal.

Severe Weather
In rare instances, this might be caused by a severe storm. If you are experiencing heavy rain, hail, or snow, please wait for it to pass. If there are no sever weather conditions in your area, proceed to the steps below.

No Weather Issues
If there are no severe weather conditions in your area and you’re seeing error 771 on ALL of your receivers, call 800.531.5000 for assistance.

If only some receivers are affected, but not all, follow the steps below. You need to be home to troubleshoot.

Step 1. Check Receiver Cables:

    •  Secure all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection. If you have any adaptors connected to the cable, please secure them as well.

 

     

    Step 2. Check for Dish Obstructions: If you can easily see your satellite dish, verify there’s nothing is blocking the line of sight from the dish to the sky. DO NOT climb on your roof. If you believe there is something interfering with the signal, please contact us.

     

     

    Step 3. Contact Us: Call 1-800-531-5000 and say “771” when prompted.
    NOTE: While you’re waiting for your service to be restored, you may still be able to enjoy your favorite movies and shows. Here’s how:

    Watch on Your TV: Watch your recorded shows. Press LIST on your remote control to view your DVR playlist.

    If your HD DVR was connected to the Internet before the outage, you may be able to enjoy the latest movie releases on DIRECTV CINEMA (Ch. 1100), plus thousands of titles On Demand (Ch. 1000).

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    How do I reset my DIRECTV receiver?

    There are two ways you can reset your receiver:

    Method 1: Press the Reset button

    Step 1

    On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.

    Note: On some receiver models, the reset button is on the side of the receiver.

    Method 2: Unplug your receiver

    Step 1

    Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

    Step 2

    Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

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    What is SAP and how does it work?

    Your DIRECTV service includes SAP (Secondary Audio Programming), which allows you to enjoy English-language programming in several different languages. The language you select on-screen will become the default language for all of your programming and will activate automatically whenever SAP is available.

    If you have a Standard receiver or a DVR:

    1.     Press MENU on your DIRECTV remote control
    2.     Select PARENTAL, FAV’S & SETUP
    3.     Select SYSTEM SET-UP
    4.     Select AUDIO
    5.     Choose LANGUAGE and select your language of choice

    If you have an HD receiver or an HD DVR:

     

    1.     Press MENU on your DIRECTV remote control
    2.     Select SETTINGS & HELP
    3.     Select SETTINGS
    4.     Select AUDIO
    5.     Choose LANGUAGE and select your preferred language

    24-hour SAP channels include Boomerang, Disney XD and Cartoon Network. Many of the movies on DIRECTV CINEMA™ have the SAP functionality. Many of DIRECTV’s premium channels also offer shows and movies with SAP (see below for complete list). Other channels offer SAP on a show-by-show basis. If a particular program is SAP enabled, it will be indicated in the program description that appears on the channel guide. To use the SAP function, press the GREEN button on your remote control.
    Premium Movie channels with SAP:

    HBO East
    HBO 2 East
    HBO Signature
    HBO West HD
    HBO West
    HBO 2 West
    HBO Family East
    HBO Family West
    Cinemax East
    Cinemax West
    More MAX
    starz East
    starz West
    starz Edge
    starz in Black
    Encore East
    Encore West
    Encore WAM
    Showtime East
    Showtime West
    SHO 2
    Showtime Showcase
    Showtime Extreme

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    DIRECTV Error Code 721

    This error might be caused by one of the following situations:
    • The channel you’re trying to watch is not included in your programming package.
    • Your receiver is not processing the programming information on this channel.

    To resolve the issue yourself, follow the steps below or watch the video.

    Solution 1: Refresh your service
    Still seeing Error Code 721 on your TV screen? Try Solution 2.
    Solution 2: Check your channel lineup

    STEP 1: Sign in to your DIRECTV online account.

    STEP 2: On the My Overview page, click Print Channel Lineup.

    STEP 3: If the channel you’re trying to watch is not included in your programming package, click Change Package to easily upgrade your package.

    Still seeing Error Code 721 on your TV screen? Try Solution 3.

    Solution 3: Reset your receiver

    STEP 1: Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

    STEP 2: Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

    STEP 3: Go to My Equipment to refresh your receiver again.

     

    Still seeing Error Code 721 on your TV screen? Please call 1-800-531-5000 for assistance.

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    DIRECTV “Refresh”

    Refresh your service

    Many issues, such as missing channels, can be fixed by “refreshing” or “reauthorizing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.

    Please note: Your service might be interrupted for a few minutes. If your receiver is not fully functional within 5 minutes after your refresh request has been submitted, please call us at 1-800-531-5000.

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    DIRECTV Error Code 920

    This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours.

    Is the issue happening at your Genie Mini location?
    A. Yes: Troubleshoot the issue from the main Genie Server
    B. No: Continue running a system test on the receiver

    System Test

    STEP 1
    Press MENU on your remote control

     

    STEP 2
    Select Settings & Help
    STEP 3
    Select Settings
    STEP 4
    Select Info & Test
    STEP 5
    Select Run System Test. This may take a few minutes.

    If no codes are returned, then the receiver temporarily lost communication and normal functionality should return shortly.

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    DIRECTV Error Codes 761 or 762

    Solution for LIVE SHOW: (Solution for DVR/Recorded Show Below)
    Solution 1: Check your receiver’s access card

    Step 1

    Open the access card door on the front panel of your receiver and remove the access card.

    Step 2

    Reinsert the access card. The chip should be facing down with the logo or picture facing up.

    Note: On some receiver models, the access card slot is on the right side of the receiver.

    Still seeing the error message?
    Try Solution 2.
    Solution 2: Reset your receiver

    Step 1

    Remove the access card from your receiver.

    Step 2

    Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

    Step 3

    Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

    Step 4

    Insert the access card into the receiver.

    Still seeing the error message?
    Please call 1-800-531-5000 for assistance.
    Solution for DVR/Recorded Show:

    Step 1

    Press EXIT on your remote control to stop the playback of the recorded show.

    Step 2

    Tune to the channel the show was on.

    Still seeing the error message? Please try the solution for live shows above.
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    What is DirecTV One-Line Guide and how do I use it?

    One-Line Guide is a handy feature that lets you browse the on-screen guide while you’re watching TV full screen.

    If you have a white universal remote, press the BLUE button. If you have a Genie remote, press ENTER. You’ll see the one-line guide on the bottom of your screen. Use the UP and DOWN ARROW buttons to scroll through the channels one at a time. When you’re done, press the BLUE button (or ENTER if you have a Genie remote) again to close the guide.

    Select Your Package to view a current channel guide/schedule:

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    How do I turn on DIRECTV subtitles?

    DIRECTV now makes it easier to read closed captioning. With the new DIRECTV Subtitles feature, you get the same text as standard closed captioning, but it’s now easier to read and more visually appealing. Here’s how it works:

    • While watching a live TV program, press the YELLOW button on your remote.
    • You’ll see an option for DIRECTV Subtitling.
    • Use the arrow button to highlight it, then press Select.
    • DIRECTV Subtitles will appear over the video.

    DIRECTV Subtitles are perfect for noisy bars and gyms, where it’s hard to hear the audio. And it’s a great visual improvement for the hearing impaired. It’s available on the following receiver models: H21 and above; HR 21 and above, and R22.